Refund & Exchange Policy

Thank you for shopping at Almaza.com.lb. We are committed to providing you with a great shopping experience. If you encounter any issues with your purchase, we’re here to help.

Returns

• No General Returns: We do not accept returns or provide cash refunds for purchased products in general.
• Order Issues: If you experience any issues with your order, please contact our Customer Care Service before taking any action.
• Keep Original Packaging: Ensure that you save the product, original box, any paperwork, and packing materials it arrived in.
• Cash Refunds: Cash refunds are not offered except in rare cases where we determine it is warranted.

Exchanges

We only replace items under the following conditions:

1. The item is defective or damaged with proof.
2. Proof is provided that the item was missing from the shipment.

If you need to request an exchange, please email us at [email protected] with details of the issue.

Our goal is to ensure customer satisfaction and resolve any concerns promptly.